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Why is SERVPRO of Washington County the Best

1/20/2021 (Permalink)

wrapping a TV after content cleaning Carlene and Matt wrapping a TV after content cleaning from a recent fire.

If you ever have a disaster in your home, whether it is flooding or water damage, fire or smoke damage, discovering mold in a hidden corner, or you have a bat infestation in your attic. You might wonder who out all the restoration and clean up companies to call. SERVPRO of Washington County has years of experience, highly trained and IICRC certified technicians, 24-hour emergency service, locally owned and operated, and a trusted leader in the restoration industry and in your local community.  If you don’t believe SERVPRO of Washington County is the best, just check out a few of the reviews our costumers have left us.

“We had a major malfunction with our Washer. We had severe water damage (flooring, ceiling tiles and duct work). SERVPRO came the same day we called them, within a couple of hours. They were very diligent in getting the water damage under control. They were very professional and so polite. Due to this, we contracted with them to do our restoration. They did a fabulous job. They were flexible and understanding of our situation in that I am working from home and our daughter is having school at home due to COVID-19. We were all here every day together. The SERVPRO team of Washington County is great. One quality stands out to us and that is Justin kept his word. If they were delayed due to another emergency, he let us know. The other thing is that they were so neat respectful of our home. They always cleaned up at the end of each day. We would highly recommend them.”  From Lisa of Johnson City.

“These guys are the real deal. After getting the run around with another local company, Tommy from SERVPRO really stepped up to the plate. He initially spent 70 minutes with me walking through our home and inspecting for black mold. He even caught a whole section of the house missed by the other company. SERVPRO responded rapidly and professionally when it was time for cleanup. Every morning I would get a phone call with what to expect for the day. Completely professional and kind. They respected COVID-19 protocols, and everybody wore a mask in our home. Highly recommend this Washington county/Johnson City team!”  From Matt in Elizabethton.

“Had flooding of entire upper and lower floors of my house. SERVPRO was there within a hour of calling. Had crew there over 12 hrs. removing floors, sub floors and drying out house. After drying out house for four days had ladies there packing all of our things into boxes to move into pods. This was very helpful especially while we still had to work ourselves. I highly recommend SERVPRO and their team. They mean business and take care of it!”  From Aileen is Gray. 

SERVPRO of Washington County Offers Services to Hotels

1/19/2021 (Permalink)

If you run a hotel in the Washington County area, then you know how important it is to provide the cleanest rooms possible to your patrons. Your business runs on a solid first impression and customer approval. When your guests enter one of your rooms for the first time, it’s imperative that it looks clean and smells great. This encourages people to come back time and time again plus promotes outstanding reviews. Allowing SERVPRO of Washington County to deodorize your rooms helps create the amazing first impression you want them to experience.

We Identify Odors

Hotels and many commercial buildings do not always have the ability to open windows and let in clean fresh air. This is one reason SERVPRO of Washington County has special deodorization techniques and highly trained staff that knows how to identify and eliminate stubborn odors.

We Handle Odors

The techniques we use to handle odors are specifically designed to restore your rooms to a desirable state. Unwanted smells can be trapped in upholstery, carpets, draperies and even hard surfaces. Using fragrance or air fresheners is not the answer to an odor problem. There has been state of the art advances in proprietary cleaning that has changed the way deodorization works.

The professionals here at SERVPRO of Washington County are ready to take your hotel to the next level of clean. We would be honored to work with you to even schedule routine cleanings to prevent offensive odors from becoming excessive in any room. SERVPRO of Washington County is here to help make it "Like it never even happened." Call us to at 423-434-0046 to schedule an appointment for a member of our team to come out and take a look at it.

Holiday Fire Safety From The Experts

12/18/2020 (Permalink)

Christmas lights Christmas lights


The winter holidays can be the busiest time of year for many households. There are family activities, community events and parties to attend, and you may even be hosting a gathering or two in your own home. Kids are excited, the days are short and there seems to be a never-ending list of things to get done. However, now is not the time to ignore or forget about basic holiday fire safety, which includes Christmas tree fire safety.


  • Live trees need to be fresh and stay fresh until removed from your home. Look for a tree with needles that pull back easily from the branches but do not break. Tap your tree on the ground. If it sheds a ton of needles, it is not fresh.
  • Keep a freshly cut tree watered so it does not dry out and become a fire hazard or use a potted live tree and plant a memory from this Christmas season to grow for years to come.
  • Never place your Christmas tree near a fireplace, wood burning stove or other open flame.
  • Never place real, burning candles on your Christmas tree as decorations.
  • Christmas trees should not block doorways or exit routes, in case of a fire.
  • Only buy fire-resistant artificial trees.

A few helpful tips from you fire restoration experts at SERVPRO of Washington County to keep your friends, family, pets, and belongings safe this holiday season.  If you find that you have fallen victim to a holiday fire, please call SERVPRO of Washington County 24 hours a day, 7 days a week, 365 days a year at 423-434-0046. We are here to help!

Why SERVPRO of Washington County

12/7/2020 (Permalink)

trunk or treat picture Zach and Bo set up and ready to hand out candy to all the kids at trunk or treat at the Johnson City Mall.

Why SERVPRO of Washington County? Well……………for one we are the best in the industry when it comes to customer service and community involvement.  We strive to give our customers the best experience in their time of need.  Most times we walk into people’s lives on one of the worst days of their lives.  They have either had a fire, water, mold or possibly a family member has passed away in the home, or vandalism to their property, or maybe someone in their home or business has tested positive for COVID-19.  None of these are something that anyone wants to happen and when it does, the first call they make is to SERVPRO of Washington County.  We are prompt (usually on site within an hour of any emergency), we are courteous (our customers are all treated like family), we treat their property with the upmost respect when it comes to cleaning, packing, or disposing of anything.  We are knowledgeable.  Our staff is IICRC certified and trained to the highest industry standards.  We are also very involved in our community; attending chamber events, ribbon cuttings for new businesses opening, feeding the volunteers for Habitat for Humanity, cleaning habitat houses before they are dedicated to the new family, distributing food at our local foodbank, and volunteering and speaking at different Red Cross events in our area.  We do all of this so that we can build a great relationship, in the hopes that if something happens to someone in our community, we are not a stranger when something bad happens.  We want to be a friend and a helping hand to everyone in our community.  So the next time you have a tragedy in your home or someone’s home that you know, make sure they pick up the phone and call SERVPRO of Washington County at 423-434-0046 and we will make it "Like it never even happened." 

SERVPRO of Washington County Offers Commercial Mold Inspection Services & Remediation Services to All

12/7/2020 (Permalink)

mold in office from being out of the office for prolonged period of time mold in office from being out of the office for prolonged period of time

Should I leave a mold job for the professionals at SERVPRO of Washington County?

The common signs of microbial growth issues in your Washington County business may be musty odors or visible signs of growth. Moisture problems are commonplace in older buildings or those with heavy usages, such as a business. Specific mold can have health effects, so it is vital to seek expert advice to protect yourself, your customers, and your staff. The methodology of removing microbes from an indoor environment focuses on correcting the moisture problem that causes growth in the first place. However, the guidance does not qualify a person to fix a mold issue. SERVPRO Of Washington County technicians must undergo extensive applied microbial remediation (AMRT) training before they are capable of assessing and remediating premises with mold. 

What are the essential tips for dealing with mold growth?

  • Protecting yourself from mold spores is essential, including wearing the correct personal protective equipment (PPE)
  • Cleaning up infestations involves avoiding contact with skin, eyes, or mouth. Goggles and respiration equipment are essential.
  • Using respirators requires expert knowledge of maintaining, cleaning, and removing a respirator in a potentially hazardous environment.

How does mold spread through a business?

A commercial mold inspection in your Coram business is designed to find the root cause of a microbial growth issue. Molds start as a microscopic spore. If these spores are disturbed, thousands of these spores can release. Spores can grow hyphae in the right conditions, which penetrate porous materials while enzymes begin to digest and break down organic matter. SERVPRO of Washington County remediation inspections can often involve placing containment equipment as a precaution against spreading spores. Sometimes pulling out pieces of a structure can release spores, which is why we seal vents, provide negative air pressure, and physical barriers during inspections. The initial signs of microbial growth could be the tip of the iceberg, which is why it is common for inspectors to remove parts of drywall or fittings to assess the extent of microbial losses. 

What are the right conditions for molds to grow?

  • Moisture is essential for microbial organisms to become active.
  • Temperatures between 68 and 86 degrees are ideal, although some molds can grow in colder environments.
  • Organic materials like woods, natural fibers, and particleboards are an ideal food supply for mold colonies.

Fixing a mold issue and preventing colonies from returning utilizes professional expertise and training. Contact SERVPRO of Washington County at (423) 434-0046. 

Should I Remove My Water Damaged Carpet or Not

12/7/2020 (Permalink)

wet carpet being pulled wet carpet being pulled because of a water loss

Should I Throw It Away?

A pipe break, a leak, or any other water incident inside your home in Washington County, can greatly damage various items, including your carpet. This can be frustrating if your carpeting is new or if you take care of it. However, not every case of water damage to this item means you must replace it. Consider these factors before throwing away this prized decoration.

 Status of Padding
The padding below the carpeting serves multiple purposes, from absorbing daily wear-and-tear to insulating a large part of your house. An unintentional benefit it provides involves taking in a significant amount of water. Carefully remove the affected flooring and see if the padding is wetter than the part it protects. If the water is mostly absorbed, you can simply throw it out and salvage the upper sections. A damage professional can assist you with this task.

 Category of Water Damage
If flooding caused this problem, you would have to figure out the water's contamination category. If the liquid comes from a pipe break or overflowing appliances, it is considered clean water or category one. Water that comes from toilet bowls, dishwashers, and sump pumps is somewhat contaminated, so it is category two greywater. Sewage and groundwater are also known as black water, or category three. If the last category has touched the carpet, you will need to replace it immediately.

 Duration of Damage
Time is also another key factor in deciding whether to replace the carpeting. Generally, if the damage has lasted more than 72 hours, you should replace it. Even if the water is clean, it can weaken the material and encourage mold growth when left alone. Therefore, it is important to respond to the damage fast and call in professional restoration services to inspect and resolve the situation.
Water damage from flooding or a pipe break can affect your floor carpeting differently. Look at the elements involved in the carpet's damage to determine the course of action.

Call SERVPRO of Washington County at 423-434-0046 and they can help you decide if it can be saved?

How To Design a Commercial Roof Maintenance Program

11/16/2020 (Permalink)

Workers installing concrete tiles on the roof while roofing house in construction site Implementing a roof maintenance program for your commercial building in Johnson City, TN, is an excellent idea

Implementing a roof maintenance program for your commercial building in Johnson City, TN, is an excellent idea. It will help extend your roof's life and reduce the risk of a roof leak. Planning a maintenance program will also provide guidance for addressing potential issues.

What To Include in Your Roof Maintenance Plan

Develop a comprehensive plan that includes the following considerations:

1. Routine Staff Inspections
Routine inspections by your maintenance staff provide defense against wind damage and other weather-related issues. You may find that quarterly or semi-annual inspections are sufficient in keeping up with potential problems, but don't forget to plan an inspection before the harshest weather arrives. Inspect the roof right after a storm as well.
Planning routine inspections will help you catch problems before they create a roof leak or other damage to your building. If you discover a leak, call a water damage repair service as soon as possible.

2. Periodic Upkeep and Repair
Completing routine upkeep is important. Make sure to clear the drains and gutters of debris periodically. Trim the trees near the building as well to keep contaminants and branches away from the roof.
Repairs should also be part of your preventive maintenance program. Fixing issues with the flashings, repairing the attic insulation and correcting field membrane defects are small things to fix but can prevent minor problems from becoming major issues.

3. Budgeting Considerations
Set aside money in the budget for routine inspections, upkeep and repairs so that you're able to address issues as they come up during the year. Without planning for these issues, you may find yourself without the necessary funds to fix the problem.
If the budget allows, contact a professional to inspect the roof each year to look for hidden problems.
Even though you can't eliminate a potential roof leak or other damage to your building, routine maintenance can mitigate the impact of these issues.

4 Reasons You Need a Security Fence After Fire Damage

11/8/2020 (Permalink)

Private property in the forest angle shot A security fence is a vital part of a quick and smooth recovery from this disaster

As soon as the fire on your Gladstone, TN, property has been put out, you'll have a lot of tasks to complete. One of the first things you do should be contacting your insurance agent. Although there are several things to complete, it's imperative that a security fence is put up as soon as possible.

Why Is Security Fencing Necessary?

Fire damage puts your property at risk in many ways:


A newly damaged building draws the attention of people who may be just curious and want to wander around looking at the damage. These trespassers may not intend to cause further destruction, they could cause a lot more damage. Appropriate fencing prevents this from happening.

Vandalism and Theft

In addition to the idly curious, a damaged building also attracts the attention of those who plan to vandalize your property or steal your belongings. Damage from the fire often makes buildings easier to get into, so any valuable equipment and merchandise is especially vulnerable. A security fence keeps thieves and vandals away from your building and your goods.

Injuries and Lawsuits

No matter the intention of the people walking onto your property, if injuries occur, you could be held liable. Expensive lawsuits can make a frustrating situation much worse. Don't wait until someone trips, falls, and gets hurt before making sure a fence is surrounding your property.

Prevent Further Damages

When people or animals make their way into your building, further damage is sure to occur. When this happens, your insurance company may no longer offer reimbursement for a complete renovation. On the other hand, if your insurance company recommends fire damage cleanup and repair professionals, those pros may quickly put up fencing to prevent new damage.
You'll get a lot of information from your insurance company after a fire; make sure you pay special attention to the steps you must take for keeping your property safe. A security fence is a vital part of a quick and smooth recovery from this disaster.

3 Important Precautions for Avoiding Water Damage During Construction

11/8/2020 (Permalink)

Group of construction engineer team in standard safety uniform work planning in construction site Having your construction site unexpectedly flooded can cause no end of trouble and bring work to a grinding halt

Avoid Water Damage In The Middle Of Construction

Construction can be a long and expensive undertaking. The last thing anyone wants during construction is water damage from a broken pipe or the need for a water pipe repair in the middle of a building project. A flooded worksite leads to delays, hassle, more expense and probably extra paperwork. It is therefore important to take steps to prevent incidents that may result in water damage in the first place. Here are three important precautions that can help you avoid water damage in the middle of construction.

1. Create a Waterproofing Checklist Before Construction
Before the building has started, it may help to create a checklist of possible water hazards like unguarded openings where rain may leak through and enact preventative measures. This may include creating temporary roofs and coverings for open stairwells or elevators.

2. Inspect the Site Before Leaving
One action that can save you a lot of trouble after the exterior has been constructed and work has moved to the interior is performing a detailed inspection of the site and making sure everything is shut down before leaving. This may include:

Making sure doors, hatches and windows are closed
Making sure water is not running in bathrooms
Making sure pump discharge hoses are connected

3. Have the On-Site Manager Check the Pipe System
A third precaution you can take is having a manager sign off on the pipe system before trying to use it. Running water through a pipe system with bad connections or other problems lead to having to shell out for both water pipe repair and a professional cleanup and restoration service in Gladstone, TN. Having water spouting out can also ruin exposed supplies, walls and flooring. So it is best to have the pipe system checked out by the on-site manager and verified as correctly put together before running water through it.
Having your construction site unexpectedly flooded can cause no end of trouble and bring work to a grinding halt. It is therefore best to prevent water damage before ever needing water pipe repair or restoration services.

The Challenges Associated With a Home Sewer Backup

10/23/2020 (Permalink)

3D rendering Bacteria closeup Sewage backup is contaminated with biological viruses and bacteria

The Challenges Associated With a Home Sewer Backup

Any leak in your home in Austin Springs, TN, is a cause for concern, but a sewer backup is another matter entirely. It is probably not a cleanup that homeowners should attempt on their own. This type of cleanup should be handled by a professional storm mitigation team. A number of complicated challenges require experience and professional equipment. Here are a few things that should be addressed by the cleanup crew as soon as possible:

  • Turn off electrical power
  • Remove people from the affected area
  • Turn off running water
  • Remove sewage and contaminated materials
  • Protect uncontaminated areas

This is just the beginning. One thing, you can do at this time is contact your insurance company to begin the process of filing a claim.

Special Equipment
The cleanup of a sewer backup requires training and specialized equipment. A professional team of technicians knows that contaminated water from a source such as a bathtub backup should never be touched and that it poses a health danger to humans and pets. Therefore, technicians will used personalized protective equipment such as gloves, face masks and eye protection to safeguard their health. They will also use the latest in wet vacuums and industrial fans to remove the dirty water. They will also use disinfectants that clean contaminated surfaces to the highest industry standards.

Advanced Techniques
If your home has been impacted by flooding, a trained team will know a number of advanced techniques to make sure your home is restored to its original condition. In some cases, they will be able to restore damaged items with advanced cleaning methods, and other times they will recommend items by replaced. They also have the capability to tear out and replace sections of wall and insulation. A sewer backup restoration tests the knowledge of even the most experienced teams, but you can feel confident that a quality franchise will do the job right.